Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
...of health care coverage plans that include individual and family, dental and vision, plans for employers, etc. Title: Instructional Designer Work Location: Detroit, MI, 48226 Duration: 6 Months Job Type: Contract Work Type: Remote Dept:...
...COPYWRITER Notice to California Residents: Please review the California Employee and Applicant Privacy Policy prior to submitting your application Athletic is on a mission to revolutionize the beer industry by making fantastic and ground-breaking non-alcoholic beverages...
...online application.Minimum requirements:QualificationsNo experience, Willing to trainAbility to work within recognized turnaround... ...accommodationPerform all other responsibilities as designatedAssist in developing a favorable, professional and safe work...
...work experience and other individualized factors JOB SUMMARY Sysco has immediate job openings for dependable CDL A Shuttle Delivery Truck Drivers to safely and efficiently operate a tractor-trailer and transport doubles (potentially triples) between Sysco facility...
...customer experience with knowledge of customer applications, systems, tools, and protocols Excellent communication and customer... ...reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider, we deliver trusted,...