Position: Concierge
Location: Hudson Manor
Job Description:
We are seeking a dedicated and customer service-oriented individual to join our team as a Concierge at our luxury hotel. The Concierge will be responsible for providing exceptional service to our guests by assisting them with a variety of requests and inquiries, such as making reservations, arranging transportation, providing recommendations for local attractions, and overseeing special requests and amenities.
Responsibilities:
- Greet guests upon arrival and act as the first point of contact for any requests or concerns
- Provide personalized recommendations to guests for dining, entertainment, and activities
- Assist guests with making reservations for restaurants, shows, and other events
- Coordinate transportation services for guests, including arranging airport transfers and taxi services
- Handle special requests from guests, such as arranging floral deliveries or securing tickets to sold-out events
- Maintain a comprehensive knowledge of the local area, including restaurants, shops, and attractions
- Collaborate with other hotel departments to ensure seamless service for guests
- Uphold the highest standards of professionalism and hospitality at all times
Qualifications:
- Minimum of 2 years of experience in the hospitality industry, preferably in a concierge role
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in using reservation software and other hospitality technology
- A passion for providing exceptional customer service and creating memorable experiences for guests
If you have a passion for hospitality and are committed to delivering outstanding service, we invite you to apply for the Concierge position at our luxury hotel. Join our team and help us create unforgettable experiences for our guests.
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