Job Description

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

Jamf offers remote, in-office, and hybrid roles. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

What you'll do at Jamf:

The Customer Success Specialist (CSS) is responsible for the training of customers related to the onboarding and adoption of Jamf products and related technologies. The CSS is responsible for helping Jamf's customers find value in the products they have purchased, with the goal of customer retention. This role requires an understanding of Jamf products, customer environments, and common technical workflows. The ability to make decisions around the best onboarding strategy for customers and own the customer onboarding journey. The role is expected to train and enable Jamf's customers to help achieve their goals.

This is a hybrid role that requires the Customer Success Specialist to work in-person in the Minneapolis, MN; Eau Claire, WI; or Austin, TX Jamf office

What you can expect to do in this role :

• Assists customers in the adoption of Jamf's products
• Works with customers via web conference and email to understand critical goals, challenges, and key outcomes for the Jamf Portfolio in their organization
• Creates a plan with customers to achieve their end goals ensuring success with Apple and Jamf
• Ensures customers minimize time to value with the Jamf products they have purchased by providing thorough service and training
• Onboards customers by providing training to ensure implementation and adoption of Jamf products is successful
• Identifies and facilitates opportunities for customer growth and engagement with Jamf
• Works cross departmentally providing customer feedback to other departments to improve the whole product experience
• Understands and promotes the value of Jamf products and services to customers
• Other duties and special projects as assigned
• #LI-HYBRID

What we are looking for:

• Minimum of 2 years proven ability to communicate technical topics to both technical and non-technical audiences (Required)
• Minimum of 2 years experience with customer interaction in an online or email setting (Required)
• Minimum of 1 year experience successfully supporting enterprise technology in production environments (Required)
• Working knowledge of macOS and iOS (Required)
• Minimum of 1 year experience in a Customer Service role (Preferred)
• Minimum of 1 year experience using SalesForce.com (or alternative CRM platform)(Preferred)
• Ability to interact effectively with co-workers in a results-driven culture
• Self-starter, energetic multi-tasker, highly motivated and a team player
• Ability to engage with and establish trust and rapport with customers and employees
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize duties
• Strong attention to detail
• Participation in ongoing security training is mandatory.
• Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches.
• Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf
• High School Diploma / GED Equivalent (Required)
• 4 Year / bachelor's degree (Preferred)
• Jamf's Tech and Admin level certifications (Preferred)

How we help you reach your best potential:

• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America's Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
• We put people over profits – which is why our customers keep coming back to us.
• Our volunteer time off allows employees to support and give back to our communities.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
• 22 of 25 world's most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
• Over 100,000 Jamf Nation users, the largest online IT community in the world.

What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion for all, social responsibility, and are someone who just wants to do the right thing.



What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf's purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.

We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at [email protected]

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