Job Description

At PathSpot, we are transforming food safety through innovative technology. As the central hub for operational compliance in the modern food industry, our hardware and software solutions ensure safety, visibility, and accountability for businesses where food is handled, stored, or served. Our SafetySuite includes the PathSpot HandScanner, Remote Temperature Monitoring, and tools for Compliance Forms, Labeling, Audits, and Task Management, enabling health and operational efficiencies for leading enterprise brands such as Marriott, McDonald's, and Target.

With offices in New York City, Salt Lake City, and Plano, and over $20M in venture funding, PathSpot is used internationally and in more than 40 states and provinces. Our solutions have been recognized by TIME as one of the Best Inventions and by Fast Company as a World-Changing Idea. Join us in building a smarter, safer, and more efficient future for the food industry.

As a Customer Success Manager at PathSpot, you will:

• Take ownership of customer relationships, driving success for a diverse range of clients, from leading enterprise brands to emerging businesses.
• Manage the full customer lifecycle, ensuring customers get maximum value from PathSpot's SafetySuite solutions by understanding their business needs, delivering data-driven insights, and proactively addressing challenges.
• Work cross-functionally, collaborating with stakeholders at all levels of an organization to deliver consultative solutions that solve key customer pain points.

We're seeking a customer-centric professional who excels at managing multiple accounts, enjoys collaborating cross-functionally, and is comfortable engaging with stakeholders at all levels of an organization. If you're a tech-savvy, adaptable team player eager to make an impact in a fast-paced environment, we want to hear from you. PLEASE NOTE: This is an in-person role at our Salt Lake City, UT office, remote applications will not be considered.

What you'll do:

• Build and maintain meaningful relationships with customers through phone, email, and occasional in-person interactions.
• Proactively manage the customer experience for multiple accounts, guiding them through various stages of the customer lifecycle.
• Lead customer onboarding, training, and product adoption, ensuring successful implementation of PathSpot solutions.
• Monitor account usage and troubleshoot issues, providing proactive support to drive customer success.
• Analyze user data and create reports with actionable insights that deliver value and ensure customer satisfaction.
• Conduct bi-weekly status calls to review progress, outstanding items, and key metrics with customers.
• Advocate for customers internally by sharing their feedback and ensuring it is acted upon across product, engineering, and support teams.
• Work from our Salt Lake City, UT office, fostering long-term customer relationships and supporting growth.

Who you are:

• Excellent Communicator : You have 2-5 years of experience in an external-facing, account management, or customer success role, with a proven ability to navigate complex stakeholder relationships and provide world-class service.
• Consultative and Customer-Centric : You're skilled at understanding customer needs across different sizes and stages, offering tailored solutions to drive success.
• Data-Driven Decision Maker : You are comfortable with data analysis and use insights to improve customer outcomes and inform strategic decisions.
• Adaptable Problem Solver : You thrive in dynamic environments and can proactively identify and resolve customer challenges.
• Collaborative Team Player : You enjoy working closely with cross-functional teams, including sales, support, and product, to meet customer needs.
• Tech-Savvy and Detail-Oriented : You are quick to learn new software and tools, and you pay attention to the details that ensure successful customer experiences.
• Industry Knowledge : You have experience in the restaurant/foodservice industry, particularly in working with or calling on restaurants.
• Experienced Account Manager : You have a strong track record of managing multiple customer accounts, guiding them through various lifecycle stages to ensure satisfaction and retention.
• Willing to Travel : You are open to traveling for trade shows or customer installations as needed.

What we offer:

• Competitive salary, commensurate with experience
• Bonus and compensation expansion opportunities through cash and stock options
• Medical, dental, and vision insurance
• Generous PTO and sick leave
• An opportunity to rapidly advance your career alongside a high-potential company and motivated team

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