Job Description
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**Job Description** :
The HR Contact Center Representative is the primary point of contact to help triage and resolve employee inquiries and concerns. This position requires daily contact through inbound calls, and chats to determine the exact nature of an employee's concerns. Contact Center Representative may escalate questions and / or concerns to Functional Specialists if unable to resolve. Other daily tasks include generation of solutions for online knowledge base. In addition to technical experience, the Contact Center Representative must have good communication, interpersonal, and organizational skills, and be self-motivated, detail-oriented and well organized.
Bilingual is a plus
Hours: M-F
**Requirements:**
High School diploma or equivalent
Associates degree or equivalent level of Bachelor education in HR or related field preferred
One (1) year or more experience in HR, Call Center, or related field preferred
One (1) year or more experience Case management system(s) (e.g., ServiceNow; Salesforce, etc.) preferred
Presents ideas and information to customers in a clear, concise manner, exhibiting exceptional communication skills (written and verbal)
Adapts communication style to different customer groups
Demonstrates attention to and actively strives for understanding of customers' concerns and opinions
Illustrates ability to listen effectively to customer concerns and issues in order to provide applicable solutions
Creates an environment that encourages sharing of information within the team, by fostering open dialogue with team members
Responsibilities:
Resolve employee inquiries and issues by utilizing contact center procedures, policy manuals, knowledge management system and other reference materials
Document all employee inquiries and issues in the contact center case management application (i.e. ServiceNow)
Forward employee inquiries to Functional Specialists when specific, in-depth functional knowledge is required
Notify the appropriate team member when updates to the knowledgebase are needed
Identify unusual calling events or frequent employee issues and work with the Contact Center Supervisor or Operations Manager to suggest process, procedure and/or training improvements
Suggest methods to update, simplify, or enhance processes, procedures, and technologies
Participate in special projects as needed
Perform other duties as assigned
**Job Category:** HR Compliance
**Compensation Information** :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
**Pay Type** :
Hourly
Minimum Pay Range:
$20.00
Maximum Pay Range:
$22.00
Benefits Information:
**For all Full-time positions only** : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at
[email protected] or 800-793-3754.
**Current Employees** **:**
If you are a current employee at Ryder, please click here ( to log in to Workday to apply using the internal application process.
_Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ._
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Job Tags
Hourly pay, Full time,