Job Description

  Are you looking for a fast growing, innovative, and data-driven company? You've come to the right place! We are looking for an IT Help Desk technician to join the team, responsible for providing technical support and resolving issues for the organizations' hardware, software and network systems. The ideal candidate will be able to troubleshoot and resolve issues promptly, offering a great experience and ensuring minimal disruption to day-to-day operations.

What you will be doing: 

• Communicate effectively with users: Respond to IT support requests from staff and users in a timely and professional manner, providing timely updates, and directing unresolved issues to the appropriate level of support. 
• Troubleshoot software and network issues: Address a wide range of technical problems, from basic software glitches to complex network connectivity issues. 
• Diagnose and resolve computer problems: Identify the root cause of issues and guide users through solutions, whether it's hardware, software, or network problems.
• Provide Technical Support: Assist users with hardware issues, including laptops, mobile devices, and other office equipment. 
• Remote Set-up: Assist with the installation, configuration, and maintenance of hardware and software.
• Routine Maintenance: Monitor and maintain the organization’s network and systems to ensure optimal performance and security. Assist with IT inventory management, ensuring all hardware and software are properly logged and maintained. Perform routine system updates and maintenance tasks as assigned. 
• Documentation and Reporting: Document support requests, solutions, and other relevant details in the help desk management system. Share user feedback with relevant teams to identify areas for improvement.
• User Training and Education: Create training tools and offer guidance and training to end-users on the use of software and hardware.
• Compliance: Ensure compliance with IT policies and best practices to safeguard organizational data.

Requirements:

• At least 1-2 years of experience in an IT help desk or technical support role.
• Strong knowledge of Windows  operating system.
• Familiarity with cloud computing services and solutions (e.g. Google Workspace)
• Familiarity with basic networking concepts, hardware, and software troubleshooting.
• Excellent communication and customer service skills.
• Ability to handle multiple support requests simultaneously while maintaining professionalism.
• Ability to provide an exceptional experience to all users of various capabilities
• Strong problem-solving skills and attention to detail.
• Ability to work independently as well as in a team environment.
• Familiarity with help desk software and ticketing systems.
• Experience with remote troubleshooting tools. 

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to occasionally lift, push or pull 25 pounds, occasional bending and reaching
• Must be able to pass a background check and drug screen

Salary Range: $21-25/hr.

• Medical, Dental, Vision Insurance
• Company paid Life
• Voluntary life, short- and long-term disability
• 401k
• Excellent time off options
• Caring family
• The work that you do matters

Distributor Wire & Cable is an equal opportunity employer  

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