Job Description

Please Apply Here: 10-200 Table Games Pit Manager

Summary:
The Pit Manager oversees the operational integrity of table games within the assigned pit area, ensuring compliance with all regulations and internal controls. This position balances guest satisfaction with organizational profitability, guiding and supporting floor staff in delivering excellent customer service. Success in this role includes maintaining a secure gaming environment, monitoring chip transactions, and upholding the highest standards of professionalism and fairness.

Key Accountabilities:

• Maintain oversight of all table games within the pit, enforcing established policies and procedures to protect game integrity.
  • Monitor and manage chip transactions, player buy-ins, and payouts, ensuring accuracy and security.
  • Coordinate closely with the Table Games Manager to identify improvements in procedures and recommend policy updates as needed.
• Ensure strict adherence to all tribal, state, and federal regulations, including Title 31/AML.
  • Complete and verify all necessary documentation for Title 31/AML compliance.
  • Collaborate with surveillance and compliance teams to promptly address any irregularities or potential violations.
• Supervise, mentor, and develop pit staff, fostering a professional and cohesive team environment.
  • Assist with scheduling, “covering down” for absent staff, building performance evaluations, and on-the-job training for floor supervisors and dealers.
  • Address disputes, player complaints, and employee concerns with fairness, tact, and consistency. Align with and support the rest of the table games leadership team.
• Drive guest satisfaction by maintaining a welcoming gaming atmosphere.
  • Interact with players, field guest inquiries, and resolve escalated disputes in a calm, diplomatic manner.
  • Promote a positive work environment and uphold high standards of service to enhance the overall guest experience.
• Participate in achieving financial objectives by tracking and analyzing table performance, guest trends, and departmental metrics.
  • Collaborate on budgeting and marketing efforts to ensure departmental goals are met.
  • Recommend improvements or corrective actions to promote efficiency, profitability, and a positive brand image.

Qualifications:

• Must be at least 21 years of age and able to obtain and maintain a Ute Mountain Ute Gaming Commission Support License (background checks may be required).
• High school diploma or equivalent required. Additional education in hospitality, gaming, or business management is a plus.
• Minimum of 2 years of supervisory experience in Table Games, with proficiency dealing blackjack, craps, and roulette (or a similar variety of table games).
• In-depth knowledge of Title 31/AML requirements and relevant federal, state, and tribal regulations.
• Strong leadership, communication, and problem-solving skills, with the ability to manage a diverse team effectively.
• Basic computer proficiency, including standard office equipment and software (calculator, 10-key, phone, fax, Microsoft Office, etc.).
• Excellent customer service skills and the ability to handle large monetary amounts responsibly.

Ute Mountain Casino Hotel (UMCH) is a tribal casino located in Towaoc, Colorado, just a 20 minute drive from Mesa Verde National Park. The property currently has 650 slots, 7 tables, 90 hotel rooms, 80 R.V. spaces, 2 travel centers, and a team-member population of 397.

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