**Company:** Total Shape
**Location:** Remote (Work from Home)
**Salary:** $1,000 – $1,300 USD per month (depending on experience)
**Position Overview:**
We’re looking for a dedicated **Technical Support Representative (Non-Voice)** to assist customers via chat, email, and support tickets. The ideal candidate is tech-savvy, patient, and committed to resolving issues efficiently while maintaining a positive tone and accurate communication.
**Responsibilities:**
* Respond to customer inquiries via email and chat in a professional, timely manner
* Troubleshoot and resolve technical issues related to website access, subscriptions, and user accounts
* Guide users through processes step-by-step with clear instructions
* Escalate unresolved issues to the appropriate internal teams
* Maintain accurate records of support interactions
* Contribute to the development of help center articles and internal documentation
**Requirements:**
* Excellent written English with a friendly, professional tone
* Previous experience in technical support or customer service (non-voice preferred)
* Strong problem-solving skills and attention to detail
* Ability to handle multiple conversations and prioritize effectively
* Familiarity with tools such as Zendesk, Intercom, or Freshdesk is a plus
* Comfortable using and explaining web-based platforms and basic troubleshooting steps
**Why Join Total Shape?**
* Fully remote role with flexible scheduling
* Competitive monthly compensation
* Supportive and collaborative remote team
* Opportunities for advancement and skills development
**To apply, please follow these instructions:**
1. **Search on Google** for “**Total Shape**” then go to our Jobs page from the homepage. This is a test to see how well you follow instructions, given that hundreds of applicants are competing for the position.
3. Once you reach the Jobs page, fill out the Google Form there. Upload the CV in PDF format using the Google Form.
5. We will contact you if we believe you’re a good fit. But if you get no response within two (2) weeks, feel free to follow up by sending an email to our careers email with the subject line in this format: Position Applied For - Total Shape.
_*** Due to the large volume of applications we receive, we will only reply to those we deem qualified for the positions applied for._
_We will not reply to messages sent to our social media accounts about job applications -- all communications from us will only be sent via email._
_If you don't receive a message, please feel free to reapply after 6 months to another opening suitable for you in our company. ***_
...Loan Officer Assistant (Bilingual - Spanish) Location: In-Office | Piscataway, NJ Salary: $50,000 Employment Type: Full-Time Our client is seeking a professional, bilingual (Spanish-English) Loan Officer Assistant to join their team in Piscataway, NJ. This...
...The Lorado Taft Field Campus is Northern Illinois Universitys outdoor education and conference center and is located in Oregon, Illinois. Taft Campus outdoor education program is generally multidisciplinary, place-based, and experiential, and planned in close partnership...
...Seeking Full-Time Physical Therapist Assistant to service the Wesley Chapel, Land O Lakes... ...devices. Instruct patients and families on therapy exercises alongside the PT. Monitor... ...physical therapy, occupational therapy, speech therapy, medical social work and home...
...Technician Traverse City/Grand Traverse Area Do You Want to Work for a Team That Appreciates Growth? Are you looking for a... ...a willingness to learn and grow . You enjoy solving IT problems and helping others. You want to work for a company that values your...
As a CRA II you will be joining the world's largest & most comprehensive clinical research organisation, powered by healthcare intelligence.**What you will be doing:**+ Completes onsite and remote monitoring activities in accordance with all ICH-GCP guidelines, applicable...