Tier 2 Help Desk GW (10am-6pm) - TS/SCI Poly required Job at EMTAK LLC, Annapolis Junction, MD

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  • EMTAK LLC
  • Annapolis Junction, MD

Job Description

The Tier 2 Help Desk (Monday - Friday 10am-6pm shift) shall have the following responsibilities:
● Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
● May coach and provide guidance to less-experienced professionals
● Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
● Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
● Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Mandatory skills: 
  • TS/SCI with FS Poly
  • Bachelors degree and TEN years technical experience OR FIFTEEN years technical experience 
  • Hardware
  • Remote Assistance
  • Remote Desktop
  • IAT Level 1 certificate (CompTIA A+ CE, CompTIA Network+ CE)

Job Tags

Remote job, Worldwide, Shift work, Monday to Friday,

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