Job Description

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee , whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Salary Range:

What’s the role?

We are looking for a UX Researcher to join Etsy’s newly formed Growth team. In this role, you will be leading research for a workstream within Growth. 

As a UX Researcher on Etsy’s Product Research team, you will work in partnership with product managers, designers, analytics and alongside other researchers to deliver insights that will craft the future of human commerce on Etsy.

This is a full-time position reporting to a UX Research Manager. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. 

For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub or in the San Francisco Bay Area may be the first to be considered. For candidates within commutable distance, Etsy requires in-office attendance once or twice per week depending on your proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our  work modes and workplace safety policies here .

What’s this team like at Etsy?

• The Growth Org. works across the entire buyer experience to identify new opportunities to accelerate growth for the Etsy marketplace. We partner closely with Marketing to focus on offsite to onsite experiences, engagement flywheels, building relationships with Etsy customers and future-facing opportunities for growth.

• This team works across Product, Marketing, and Analytics and is made up of key partners in Product, Design, Analytics, Engineering, Marketing, and more.

• This team works in a fast-paced environment, requiring you to be adaptable in order to meet the needs of the business. 

What does the day-to-day look like?

• Partner with team members to guide product development and refinement, drawing on expertise in user research and UX standards

• Execute tightly scoped projects with some support from more senior team members

• Conduct remote, on-site, and in-field user research studies with Etsy buyers and sellers

• Share tangible findings and prioritized recommendations on a regular basis, to encourage marketplace health and drive Etsy’s business goals

• Contribute to Research Team processes and documentation of best practices

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• In-depth understanding of a range of research approaches, balancing speed and precision, with an understanding of modern trends in Web and app design

• Experience conducting UX research, employing methods such as in-depth user interviews, contextual inquiry, journey mapping, participatory design, and usability testing

• You are an engaging storyteller and clear communicator, with the ability to present research findings with a customer-centric perspective

• You are ambitious, meticulous, and have strong project management skills with an ability to balance multiple projects at a time

• Preferable: Experience working in e-commerce

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