Job Description

LOAN OFFICER ASSISTANT

WHAT IS THE OPPORTUNITY?

Provide support to multiple Residential Loan Officers to facilitate the timely review and submission of completed mortgage loan application packages, including supporting documentation required to process loan requests or modification requests. Support the Loan Officer in loan preparation and coordination with the operation teams to obtain/transmit necessary documentation and condition requests. Track and update the Loan Officer on loan and pipeline status.

What you will do

• Assists the Loan Officer with new loan application by entering information into loan operating system, collecting supporting documentation, pulling property profile, ordering appraisals in a rush scenario, preparing lock forms and any other administrative responsibilities related to the preparation of a mortgage application.
• Managing all loan related documents in a share drive or other repository for such documents.
• Manage reporting to track needs by loan and the Loan Officer.
• Assists the Loan Officer in submitting conditions, monitoring expiration date on credit commitments and locks.
• Prepares modification paperwork for review by the Loan Officer.
• Contacts borrowers directly for additional information related to loan requests including documentation require to meet conditions necessary to complete the successful closing of the loan.
• Marketing and sales activities including distribution of collateral, “farming” and follow up on external leads.
• Assists the Loan Officer with prequalification documentation.
• Provide ongoing support for compliance with all applicable laws, regulations and administrative duties.
• Answers calls from borrowers, escrow, title, agents etc. regarding status and general questions throughout the process of the loan.
• Maintains a proactive commitment to established Bank programs, such as CustomerFirst, Community Reinvestment Act (CRA) and Equal Employment Opportunity.

Must-Have*

• H.S. Diploma
• Minimum 2 years residential loan originations or processing experience in a mortgage banking company. 
• Minimum 2 years of experience with state and federal lending regulations (e.g. Respa, Reg Z, Ecoa, State Fair Lending) required.
• SAFE Act Registration. Must be in good standing under “The Secure and Fair Enforcement for Mortgage Licensing Act of 2008” (Safe Act) and must be registered/licensed with the “Nationwide Mortgage Licensing System and Registry”; or must be able to be registered under the Safe Act.

Skills and Knowledge

• Excellent verbal and written communication skills. Must have good analytical skills and the ability to pay close attention to detail.
• Utilizes independent judgment under general supervision.
• May interact with clients, and occasionally with vendors and other outside lending institutions to obtain information and/or request documents.
• Considerable knowledge of the job and the practical application to problems and situations ordinarily encountered.
• Knowledge of general banking operations sufficient to understand the loan function and a basic knowledge of Federal and State loan documentation regulations required (i.e., Respa, Reg Z, Reg B, Ecoa, state fair lending, etc.).

Compensation

Starting base salary is not included as this position is a commission-based role. The overall annualized compensation range is $50,003.

*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks .

ABOUT CITY NATIONAL

City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.
*City National Bank does business in Miami and the state of Florida as CN Bank.
For more information about City National, visit cnb.com .

EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION
City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MORE
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via email or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.

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